Doxvora Terms of Service

1. Who may use the Service

Doxvora is a professional tool for people who inspect or assess property in the course of their work. You must be at least 18 and use the Service for your work. You are solely responsible for holding and maintaining any license, certification, insurance, and legal authority your inspections require. The Service is not directed to children.

2. What the Service is, and is not

Doxvora helps you capture field observations by voice and photo and drafts inspection reports from what you capture, using automated and AI-assisted processing. Doxvora is a tool you use to produce your own work product. It is not an inspector, a reviewer, a certifier, or a party to your inspections. We do not verify, endorse, or attest to your inspections, your reports, or their accuracy, completeness, or regulatory compliance. You are the professional of record for everything you produce, and you are responsible for reviewing it and standing behind it.

3. AI-assisted drafting

Report language is generated with AI assistance from the text of your observations. Automated drafts can contain errors, omissions, or misclassifications. You must review every report before you deliver it. You, not Doxvora, are responsible for the content, accuracy, and compliance of any report you deliver or share.

4. Your account and your devices

You are responsible for your account and credentials and for all activity under them. Provide accurate information and keep it current.

One operator per account. Doxvora is licensed for a single operator. An account may be actively signed in on at most one device of each type at a time, meaning one phone, one tablet, and, where offered, one computer. You may move freely between your own devices: activating the Service on a new device of a given type signs it out on your previous device of that type, and your work syncs through the cloud so nothing is lost. Running more than one device of the same type at the same time is not permitted; the Service will sign out the displaced device. Sharing an account among multiple inspectors is not permitted, and each inspector needs his own account.

5. Plans, billing, and cancellation

Plans. A plan is sold for one discipline, such as home inspection or loss assessment, and covers every service you provide yourself in that discipline. You may hold a plan in each discipline you work in. A plan takes one of three forms: Monthly Unlimited, Annual Unlimited, or Pay per inspection. Monthly Unlimited and Annual Unlimited are subscriptions that renew automatically. Pay per inspection is not a subscription. You buy inspections in a quantity for a discipline, they do not expire, and they are used as you work in that discipline.

Where plans are sold. Monthly Unlimited and Annual Unlimited are sold in the Doxvora app through Apple's in-app purchase and at doxvora.com through our payment processor. Prices are set separately on each and may differ. Inspections are sold in the app and at doxvora.com. Each plan's title, length, price, and renewal and cancellation terms are shown where it is sold, before you buy.

What one inspection covers. An inspection is one visit to a property, every service you perform there, and every report those services produce, whether that is one report or four. The inspection credit is used when the first report from that visit is generated.

Billing and renewal. You authorize Doxvora and its payment providers to charge your payment method for your plan, including automatic renewals, until you cancel. A subscription renews at the end of each period unless it is canceled beforehand.

Cancellation. A subscription bought through Apple is managed and canceled in the App Store, in your Apple account settings. A subscription bought at doxvora.com is managed and canceled there. Cancellation stops future renewals and takes effect at the end of the period you have paid for.

Refunds. Purchases made through Apple are Apple's to refund. Doxvora cannot start, grant, or decline a refund for them; a request goes to Apple and is decided by Apple under its own terms. For subscriptions bought at doxvora.com, and except where the law requires otherwise, fees already charged are not refunded, partial periods are not prorated, and unused time is not refunded. You can refund a purchase of inspections made at doxvora.com from your Plan page while a subscription is running, as long as you haven't used any of them. Inspections do not expire and stay in your account, including while a subscription is running.

Taxes. Prices are exclusive of taxes. You are responsible for applicable sales and use taxes, which we collect where required.

6. Acceptable use

You agree not to: share, sell, or sublicense your account or access; operate the Service on behalf of other inspectors under one account; circumvent or attempt to circumvent free-period, device, or usage limits; use the Service’s AI processing for anything other than producing your own reports, or submit inputs designed to repurpose it as a general-purpose tool; probe, scrape, overload, reverse-engineer, or interfere with the Service; upload unlawful content or content you have no right to provide; or use the Service for any unlawful purpose. We may rate-limit, suspend, or terminate accounts that abuse the Service or these Terms.

7. Your content and third-party information

As between you and us, you own the inspection content you create. You grant us the limited rights needed to host, process, sync, back up, and deliver your content, to you and to the people you choose to send it to, and to operate and improve the Service. When you enter information about properties, claims, or clients, owners, agents, or other people, you represent that you have a proper basis to provide it, and you are responsible for how you use it. What you send through the Service, such as your reports, the documents you attach and messages about an appointment, is sent on your behalf to the people you choose, and you are responsible for what you send and to whom. Our handling of data is described in the Privacy Policy.

8. Data, retention, and deletion

We store your data to run the Service and retain it with no expiration of our own. We do not set retention periods for you and do not advise you how long to keep your records. That is your professional judgment. You may delete your account at any time, which removes your data as described in the Privacy Policy. We retain a limited technical record after deletion solely to prevent fraud and abuse.

9. License to you; our intellectual property

We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your professional use while your account is in good standing. The Service, software, and all related intellectual property are and remain ours and our licensors’. You receive no ownership of the software. You may not copy, modify, distribute, or create derivative works of the Service except as expressly allowed.

10. Service availability; no warranty

We work to keep the Service available but do not guarantee it will be uninterrupted or error-free, or that any report output will be accurate, complete, or fit for a particular purpose. Capture works offline; sync, drafting, billing, and other cloud features require connectivity. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, DOXVORA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. In particular, Doxvora is not liable for the substance or consequences of your inspections or reports, for disputes between you and your clients or any third party, or for any professional, legal, or regulatory liability arising from your work. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid Doxvora in the twelve months before the claim, or US$100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

12. Indemnification

You will defend, indemnify, and hold harmless Doxvora and its owners, employees, and contractors from any claims, losses, and expenses (including reasonable attorneys’ fees) arising from your inspections or reports, your use of the Service, your entry or handling of third-party information, or your violation of these Terms or of any law.

13. Suspension, termination, and deleting your account

You may stop using the Service and cancel at any time. We may suspend or terminate access if you violate these Terms, abuse the Service, or create legal risk, and we may do so immediately for serious violations. On termination, your right to use the Service ends; provisions that by their nature should survive - ownership, disclaimers, limitation of liability, indemnification, and dispute terms - survive.

Deleting your account. Deleting your account ends every plan you hold and forfeits any inspections you have bought and not used. A subscription bought at doxvora.com is canceled when you delete. A subscription bought through Apple is yours to cancel with Apple, and deleting your Doxvora account does not cancel it. Records of the inspections charged to you are kept.

14. Changes to the Service and these Terms

We may change the Service and update these Terms. If we make material changes, we will provide notice as required by law and update the revision date. Continued use after changes take effect means you accept the updated Terms.

15. Governing law and dispute resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules.

Informal resolution first. Before filing a claim, you agree to contact us at legal@doxvora.com and try in good faith to resolve the dispute for at least 30 days.

Binding arbitration. If we can’t resolve it, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules, seated in Texas. Judgment on the award may be entered in any court with jurisdiction.

Class-action waiver. Disputes will be brought only in your individual capacity, not as a plaintiff or class member in any class or representative proceeding.

Exceptions. Either party may bring a qualifying claim in small-claims court, and either party may seek injunctive relief for intellectual-property or unauthorized-access claims in a Texas court.

Opt-out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@doxvora.com; if you do, the dispute will be resolved in the state or federal courts located in Texas.

16. App Store terms (Apple)

When you obtain the Doxvora app through the Apple App Store, your license to use the app itself is governed by Apple’s standard Licensed Application End User License Agreement, published at apple.com/legal/internet-services/itunes/dev/stdeula. These Terms govern the Doxvora Service, your account, and your use of both.

Two consequences are worth stating plainly. These Terms are between you and Doxvora, not with Apple, and Doxvora rather than Apple is responsible for the app, its content, and any claim relating to it. Apple has no obligation to furnish any maintenance or support for the app.

Where these Terms and Apple’s agreement conflict as to your use of the app itself, Apple’s agreement controls. Everything else about the Service is governed here.

17. Google Maps

Doxvora may include Google Maps features and content. Your use of them is subject to the Google Maps End User Additional Terms of Service (maps.google.com/help/terms_maps) and the Google Privacy Policy (policies.google.com/privacy).

18. Miscellaneous

If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.

19. Contact

Doxvora LLC.

Mailing address:
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801

Questions about these Terms: legal@doxvora.com.
Support: support@doxvora.com.